Home » Dubai » Dubai Business and Economy » Services » Call Centres » Buzz (Emirates Bank Group) Buzz (Emirates Bank Group) in Abu Dhabi & Dubai UAE Directory

Established in 2002, Buzz Contact Centre was the first in the Middle East to be awarded the prestigious Certified Centre of Excellence award by Purdue University USA. Buzz was the first UAE Contact Centre to purchase Avayas Voice over IP extension module. Since its inception, Buzz revenue has grown 30%, and call volumes have grown from 1.3 million in Year 1, to 6 million in year 2. We are currently tracking at a figure of approximately 10 million calls projected for 2005, at the current rate. Buzz caters for all Contact Processes: telephone calls (agent, or IVR machine-based, e-mail services, fax services and web-integrated communications. Buzz engages four full-time call quality auditors, who evaluate calls perpetually and coach agents when skills require improvement. The contact centre size is easily scalable. Buzzs portfolio includes renowned clients in fields of banking, entertainment, events and many more.. Investment in infrastructure has exceeded US 3.5 million to date. All Buzz Contact Centre Agents are internationally certified - training investment exceeds 3,000 per agent. Languages catered for: Primary English, Arabic, Hindi Secondary French, Urdu, Farsi, Spanish, and Tagalog Agents easily understand the diverse accents. Our Strategic Partners include Avaya and BluePumpkin.

 

Address: P.O.BOX 123286 Dubai
Telephone: 009714-3160123
Fax: 009716-5770775
Website: http://www.buzz.ae/